Refund policy


ROIMATAWE does not exchange items if you have changed your mind. We only replace items if they are defective or damaged.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund, return the products in the original packaging.

To complete your return, email us at This will help us to process refund payments quicker.

For online orders, shipping costs associated with the return of the product will not be covered by ROIMATAWE. If exchanged for the same item, we will reship your product free of charge.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the instructions above and notify us in an email that you are wanting to exchange it for the same item instead of a refund.