Shipping policy

Shipping policy

If you place your order on a business day (Monday – Friday) we’ll process it within 24 hours and ship within 48 hours

Orders made over the weekend or on a public holiday will be processed the following business day.

Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.


How much does shipping cost?



Total Delivery Time (including processing time)

New Zealand


2 - 4 working days



8 - 10 working days



To be determined according to the actual situation

ROIMATAWE is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.


What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct. If you have further issues with the delivery of your item you can contact us.


How to track your parcel in New Zealand:

You’ll find your tracking number in the dispatched email.